IDC MarketScape: Customer care and billing in competitive unbundled energy markets, 2012 vendor assessment
By Roberta Bigliani
May 30, 2012
This IDC Energy Insights study uses the IDC MarketScape vendor assessment model to evaluate vendors supplying customer care and billing (CC&B) applications for competitive unbundled energy markets, specifically in Europe, Australia, New Zealand, and areas of the U.S., including the ERCOT (Electric Reliability Council of Texas) region of the state of Texas. This research presents an analysis of quantitative and qualitative characteristics to provide metrics and context for utilities evaluating solutions in this area, and to help analyze vendors’ comparative success in the marketplace and anticipate vendors’ offering evolution. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the factors expected to be the most influential for success in the market in both the short and long term.
“The selection of a customer care and billing solution as well as the approach in the implementation needs to be evaluated in the context of each company’s own IT enterprise architecture,” said Roberta Bigliani, head, IDC Energy Insights Europe, Middle East, and Africa. “Overall, customer care and billing applications which best serve competitive energy markets are capable of effectively supporting customer targeting and acquisition, providing rating and billing flexibility, enabling converged and complex billing, enabling customer self-service, providing quick and solid analytics throughout the entire contract-to-cash process, and be smart meter ready.”
(The above is the overview to this analyst report, which positions LogNet Systems as a Major Player in the utilities market. This analyst report is available to the subscribers of IDC’s Energy Insights research service.)
For more information on this analyst report, please click here.