Why AI surveillance cameras keep getting it wrong

September 7, 2025Updates

Noteya Innovations is proud to have secured this coverage in a feature article in Fast Company for our strategic partner ATIN Innovations.

Computer vision routinely interprets ordinary behaviors as threats. The only way we’ll fix that is by rethinking how we train AI.

Last year, Transport for London tested AI-powered CCTV at Willesden Green tube station, running feeds through automated systems from October 2022 to September 2023. According to Wired, the goal was to detect fare evasion, aggressive gestures, and safety risks. Instead, the system generated more than 44,000 alerts—nearly half of them false or misdirected. Children following parents through ticket barriers triggered fare-dodging alarms, and the algorithms struggled to distinguish folding bikes from standard ones.

The impact was immediate: Staff faced 19,000-plus real-time alerts requiring manual review, not because problems existed, but because the AI could not distinguish between appearance and intent. Trained to watch motion and posture, not context, the system exposed a deeper flaw at the core of many AI tools today.

As AI spreads into daily life—from shops to airports—its inability to interpret why we move, rather than simply how, risks turning ordinary human behavior into false alarms.

The Limits of What Cameras Can “See”

Most vision AI excels at spotting patterns: crossing a line, entering a zone, breaking routine. But nuance, ambiguity, and cultural variation trip them up.

“In dynamic or crowded environments, one of the biggest challenges is when people or objects block each other from view,” says Tuan Le Anh, CEO of Vietnam-based ATIN Advanced Technology Innovations. “When people overlap or move quickly in low lighting, the system might merge them into one person or, worse, duplicate them. It’s easy for cameras to miss key actions or misclassify what’s going on entirely.”

That lack of context has real consequences. A person running could be exercising, fleeing danger, or chasing a bus, but AI sees only the act, not the reason. Most systems process brief visual fragments without factoring in time, crowd dynamics, or audio. “They can say what is happening—like someone running—but not why,” Le Anh notes. “That lack of causal reasoning creates blind spots.”

In practice, this has led to retail cameras mistaking reaching motions for theft, public transit systems disproportionately flagging passengers of color, and healthcare monitors confusing routine gestures with signs of distress—sometimes while missing genuine emergencies.

Le Anh argues the solution lies in training AI to see the whole scene. “When you combine multiple data sources and let the model learn from patterns over time, you get closer to something that understands intent,” he says. “That’s where this technology can stop making the same mistakes and start becoming truly useful.”

False Patterns, Real Consequences

This problem reflects what Sagi Ben Moshe, CEO of Lumana, calls the “pattern-matching trap.” AI trained to classify pixels often latches on to surface details with no real meaning.

“One classic example came from military image-recognition projects,” Ben Moshe tells Fast Company. “They trained the system to detect tanks using photos that happened to be taken near trees. What happened is that the system learned to spot trees, not tanks. It worked great in testing, but failed in the field.”

Lumana—fresh off a $40 million Series A funding round led by Wing Venture Capital and backed by Norwest and S Capital—designs video AI to avoid those pitfalls. Its “continuous learning models” track motion over time and in context.

“There’s a huge difference between seeing and understanding,” Ben Moshe says. “AI currently can detect a person, but it doesn’t know if that person is distressed, distracted, or just waiting for a ride. And when systems act on that incomplete view, we risk misunderstanding becoming automated at scale.”

The risks are highest in schools, hospitals, and stadiums—places where safety depends on accurate classification, and false positives can cause escalation or missed threats. Lumana’s approach integrates diverse data streams to reduce those errors.

Why AI Needs Physics, Not Just Pixels

Experts argue that real understanding requires more than 2D vision. AI must learn the same physical and spatial rules humans absorb as children: gravity, motion, cause, and effect.

“Today’s AI vision systems are amazing at spotting patterns, but terrible at explaining why something is happening,” Ben Moshe says. “They don’t have a built-in sense of physical logic. A toddler knows that if you push a ball, it rolls. An AI model doesn’t, unless it’s seen millions of videos of balls rolling in similar ways.”

Industry efforts are moving in that direction. Lumana builds structured models of objects, forces, and scenes, while ATIN explores transformer-based vision and 3D scene graphs to capture depth and relational context. But high-resolution, real-time interpretation demands vast processing power. As Ben Moshe puts it, “Not everyone can have an Nvidia H200 sitting in their building.”

Building AI That Understands

As companies race to automate physical spaces, the stakes are clear: Unless AI learns context, we risk scaling human blind spots into automated ones.

“When you deploy AI that sees without understanding, you create systems that act with confidence but without context,” Ben Moshe says. “That’s a recipe for unfairness, distrust, and failure, especially in high-stakes environments.”

Ben Moshe and Le Anh agree: The future of AI won’t hinge on sharper cameras or better labels, but on reasoning—linking movement to meaning and time to intent. If AI is to coexist with humans, it must first understand us and our world.

Progress is happening, with models that integrate time, audio, and environmental cues. But real trust will depend on systems that are not only smarter but also transparent, interpretable, and aligned with human complexity.

When that shift comes, AI won’t just recognize a face or track motion, it will grasp the context behind it. And that opens the door to technology that doesn’t just watch us, but works with us to create safer, fairer, more responsive public spaces.

To view the original article, please visit the Fast Company web site.

Noteya Innovations is proud to partner with SeeTrue!

June 24, 2025Updates

We’re excited to promote SeeTrue’s AI-powered security screening solutions through our network in Nepal, Tanzania and South Africa.

The SeeTrue for X-ray solution boosts the performance of existing X-ray machines with AI and machine-agnostic algorithms to improve threat detection rates, while reducing false alarms. The solution is designed for seamless integration with leading X-ray scanner systems like Smiths Detection, Rapiscan, Leidos, Voti, Astrophysics, Nuctech and others.

SeeTrue is transforming the security screening operations at:

  • Airports with faster processing, improved threat detection and smoother passenger flow.
  • Border control and customs with more accurate and efficient detection of contraband and restricted items.

For our system integrator and value added reseller partners, SeeTrue offers a powerful, easy-to-integrate AI solution to expand the X-ray screening capabilities and capacities of their aviation, transportation, customs and border control authority customers.

Business Insight Journal interview with Chan Phanmok, Partner & COO, Noteya Innovations

April 20, 2025Updates

Chan Phanmok, Partner and Chief Operating Officer (COO) at Noteya Innovations, discusses with Business Insight Journal the strategic importance of following established standards and procedures for the success of complex technology deployments.

Chan, congratulations on your promotion and new partner at Noteya Innovations. Give us a brief about your professional background and your journey from Post-Sales Support led to this achievement.

First of all, thank you very much for this interview.

To be honest, I was somewhat of an average student throughout my high school years. Then I had a chance to travel aboard for a year on a student exchange program in Australia, which was a great experience for me. After this program, I continued to university and earned a bachelor’s degree in Aviation Business Management.

Shortly after graduation, I began working at Noteya Innovation as a support staff for an international call center client, where I was responsible for coordinating the implementation of its SOHO project in cooperation with Teleinfo Media here in Bangkok. This was an exciting first project as TMC is one of the best outsourcing call centers in Thailand. Gradually, I became involved with many additional projects, introducing new technologies and opportunities to Thai companies. I became the Noteya’s Director for Global Accounts. I was then promoted to a Partner in the firm and most recently to Chief Operating Officer.

New technology deployments often involve multiple layers of stakeholders, how does establishing proper standards and procedures critical for the success of technology deployments?

In our experience, the long-term success of any technology deployment depends on consistent, logical and well-communicated standards and procedures. These ensure that all companies and stakeholders involved clearly understand their roles, responsibilities and expectations at every stage of the project.

Our firm Noteya is involved in very large and complex technology and management projects, often running several projects in parallel across multiple sites and countries. To address this, we utilize a multi-layered management methodology that allows us to operate effectively by controlling and managing multiple projects in different locations, running simultaneously with various stakeholders. Noteya also embraces individuality, creativity and leadership. With the use of a clear and simple framework of standards and procedures, we have created a unified management and control method where team members can still express their talents within the envelope of standards and procedures.

How do you strategize the implementation of roles for various stakeholders to ensure the success of deployment?

As a firm that works with numerous companies and sites, we have implemented a Multi-Layer Management and Control (MLMC) approach to effectively manage and oversee complex projects. Each layer is responsible for a specific set of tasks, allowing for improved efficiency, scalability and risk management. Under this approach, we have created four layers of management and responsibility: Strategic, Tactical, Operational Control.

How do well-defined standards and procedures contribute to keeping a technology deployment on track, on time, and within budget?

To my understanding, all projects in all professional areas must stick to a project plan, milestones, deliverables and budget. Technological projects must adhere to the same rules with no exceptions.

Well-defined standards and procedures allow for better delivery quality closer to the customer’s requirements, adhering to international standards within the required project plan, consequently, within budget.

At Noteya, we put the highest value on our customer’s satisfaction with our quality, precision and standards.

What are some risks or challenges that can arise when the established procedures are not followed during a technology deployment?

In this kind of situation, where the established procedures are not followed during the technology deployment, several risks and challenges may arise, including increased errors and defects, missed deadlines and budget overruns. This can also lead to ineffective resource management and communication breakdowns. This is the right place to say that standards and procedures are made to create a unified company communication and control method for all members of the company. Such a method, when made clear to all employees, managers, staff and other stakeholders alike, helps to create a unified powerful team.

Can you share an example of a successful project where following proper guidelines was key to its success during your journey with Noteya Innovations?

Definitely – there was a time when we had to replace an expired call center system within just three days. It was both a challenging and exciting experience for us. Despite the tight timeline, we successfully migrated all the data to the new system and, by the end of the day, everything was up and running smoothly. Each member on the team knew exactly his or her role, plan, timeline and processes. Due to the very short timeframe, we had to run several tasks in parallel, such as installation, deployment, migration, training, testing, integrations and so on.

On the flip side, tell us about a deployment where neglecting procedures led to severe hurdles in completing the project?

Of course, it is of course common in business to experience ups and downs, as we cannot succeed in every opportunity. There was a time when we worked on a central CRM system project and we encountered significant challenges. The end user requirements were not transferred to us properly and the client’s team struggled with cooperation during development. Despite our efforts, after more than seven months of work, we had to terminate the project. It was a difficult decision. Obviously, from every failure we learn and correct our methodology and approach.

How does the lack of clear guidelines affect the quality of the technology and the end-user experience?

The lack of clear guidelines significantly impacts both the quality of the delivered technology and, consequently, the end-user experience. Projects are never a one-man show and collaboration is key. Without a defined method or guidelines, progress can quickly get off track and stall. Without a clear timeline or structure for the tasks that need to be completed, it becomes difficult to manage the project effectively. In such situations, supporting both clients and providers becomes extremely complicated, as it is difficult to coordinate efforts or ensure that expectations are met on time.

In your experience, how should organizations adapt or refine their standards and procedures to ensure success in future technology deployments?

Humbly, it’s not our place to teach others, but it is clear that technologies are evolving rapidly, often changing overnight. Customers are demanding a higher level of professionalism and becoming more involved in the process. Many projects now integrate several innovative technologies, and both employees and managers are becoming increasingly knowledgeable and aware. In my opinion, this calls for companies to increase their standards and procedures, adapting them to the constantly changing environment to stay competitive.

What advice would you give to organizations to ensure that they consistently follow best practices and guidelines for successful technology deployments?

To succeed in a changing environment, stay aware of current trends and make adjustments to stay relevant. Share your updates openly to build trust and show that you are adaptable. At the same time, bring your own creativity and leadership into the mix, staying true to your values, while still thinking outside the box. This way, you can stand out and lead effectively.

To view the original article, please visit Business Insight Journal.

AI opportunities in Africa: Insights from Noteya Innovations

February 25, 2025Updates

Yair Lezer, Partner at Noteya Innovations, discussed with TechEdge AI the opportunities for AI in Africa along with his assessment on how its application can have the most impact on new technology deployments across the continent.

AI adoption across Africa is growing steadily, although it remains varied across different applications of the technology.

For example, on an individual level - like many places around the world - ChatGPT and other AI-powered content generation tools are widely popular among Africans. The same can be said for similar AI-driven tools for creating presentations, graphic design, social media posts and the like.

However, wider and more complex applications of AI at the enterprise level are currently rolling out at a much slower pace. In general, Africa is typically a late adopter of the latest technology innovations and this is certainly true for AI.

Despite this, AI holds the potential to reshape many sectors in Africa and provide important benefits to large segments of the population.

Which sectors in Africa in your view hold the most potential to benefit from AI?

Financial services, healthcare and public safety are among the initial sectors in Africa that will widely benefit as AI-driven capabilities are often embedded into the platforms and equipment now supporting organizations in these industries.

Banks and financial service providers, for instance, have started to leverage AI for fraud detection. This is an important initiative considering that the fintech sector in Africa is booming and large segments of the population manage their banking and financial affairs from their mobile devices.

In healthcare, AI can bridge gaps in medical expertise and resources, particularly in remote areas. AI-driven tools for diagnostics and telemedicine can improve healthcare accessibility and outcomes.

For security and public safety, AI-powered surveillance and facial recognition can be leveraged across the continent to enhance law enforcement and border security.

Agriculture, transportation and energy are additional sectors in Africa that hold significant potential to benefit from applications of AI.

What role can AI play in digital transformation initiatives in Africa?

Digital transformation in Africa is steadily advancing, driven by mobile technologies, fintech innovations and the emerging availability of cloud computing. Mobile money and digital banking are leading the way in many regions, making access to financial services widely more inclusive to previously underserved population segments. Governments are also increasing investments in digitization with many public services gradually becoming based on smart infrastructure.

AI holds the potential to be a key enabler of digital transformation initiatives across Africa. The correct applications of AI can help businesses and governments overcome development barriers that have traditionally plagued new technology deployments in Africa and allow these organizations to roll out smarter, highly automated and efficient digital transformation projects.

What are the biggest challenges impacting AI adoption on the continent?

While AI has enormous potential across many sections, its success in Africa will depend on overcoming many ongoing and new challenges.

First off, inconsistent internet connectivity and frequent power outages along with the limited availability of data centers all present challenges for deploying AI solutions effectively.

Similarly, data quality is another ongoing challenge in Africa. AI systems rely on large, high quality data sets, but Africa faces issues with inconsistent data standardization and collection, especially in the healthcare and government sectors.

In many African countries, there is a significant lack of skilled AI professionals, including data scientists and machine learning engineers. While AI training programs are being developed in many regions, the talent gap remains a major hurdle.

In addition, we see that many organizations in both the private and public sectors are still unfamiliar with AI, leading to skepticism and slower adoption rates. This is common in traditional industries with low levels of digitalization, including manufacturing and agriculture.

At the same time, organizations in Africa tend to have limited resources and budgets. This makes the high costs of AI implementations along with uncertain understandings of the return on investment difficult for many decision makers to justify.

What key factors should international AI-related technology vendors consider when entering African markets?

In general, technology vendors should be aware that the costs of penetrating markets in Africa are higher than other regions. Sales cycles tend to be longer and organizations have less budgets available for acquiring the latest technology innovations.

Due to the lower awareness of AI in Africa, technology vendors will need to invest in a more involved education process. This will extend the sales process and may require more training and longer proof-of-concept trials.

Another important factor is that African countries prioritize job creation. So, pitching AI as a tool for reducing staffing requirements is not an appropriate strategy. Instead, vendors should emphasize how AI can enhance productivity, support local talent and create new economic opportunities rather than replace jobs.

What advice would you give to African organizations looking to adopt AI-driven systems for the first time?

AI is a smart, accurate and fast technology, although it should be remembered that it is only a tool and its success depends on how well humans understand, implement and manage it. AI can greatly improve decision making and automate processes, but it requires human oversight and strategic direction. Organizations must invest in training employees to effectively use, interpret and optimize insights gained from their AI initiatives. This will greatly impact how organizations in Africa can maximize the benefits their investments in AI will deliver.

To view the original article, please visit Tech Edge AI.

Which go-to-market strategy should technology vendors focus on in 2025?

November 27, 2024Updates

Thanks again to everyone who participated in Noteya Innovations' recent LinkedIn poll about go-to-market strategies for technology vendors. 

In our poll, we asked which go-to-market strategy should technology vendors focus on to generate new business and revenue growth in 2025?

Our survey attracted engagement from technology vendors, end user organizations, service providers, sales channels, investors, journalists, analysts and other professionals from around the world.

Indirect Sales through sales channel partners attracted the most votes, edging out Hybrid Sales based on a combination of direct and indirect sales and well ahead of Direct Sales.

This is indeed a tricky question and the answer depends on many factors, ranging from a technology vendor’s growth and product development stages to available resources to targeted geographic and vertical markets and more.

Our opinion is that strategically engaging sales channel partners, such as system integrators (SIs), value added resellers (VARs) and managed service providers (MSPs), to penetrate new markets and expand sales is a preferable go-to-market strategy than trying to sell directly to end users.

First and foremost, by selling indirectly, a technology vendor can significantly expand its sales footprint and leverage the market positions of its sales channel partners in their local markets to access new sales opportunities that were otherwise beyond the company’s reach. Another significant advantage is that ongoing maintenance and support can be provided in the local language of the customer and according to the customer’s local business culture and standards. 

Below is a quick list of some of the benefits of working with sales channel partners.

  • Expand sales footprint – leverage engagements with sales channel partners to access more customers and more sales opportunities around the world.
  • Increase productivity – manage relations with sales channel partners strategically as an integral part of your company’s sales team rather than chasing after individual sales opportunities one by one.
  • Do business in local culture – utilize sales channel partners to bridge culture gaps and language barriers that would have otherwise prevented your company from accessing engagements with new customers in local markets.
  • Grow awareness in local markets – take advantage of the brand, reputation and track record of sales channel partners to elevate the position of your company and its offerings.
  • Improve business transactions – use sales channel partners to facilitate business transactions with customers, including the efficient collection of payments.
  • Maintain long term relationships – leverage the relationships with sales channel partners for effective post-sales activities from project deployment to first line support to ongoing account management and more.

From the Americas to EMEA and across Asia, all of this is true and especially those markets in Southeast Asia, South Asia, East Africa and Southern Africa where we have had good success in recent years and where we have a strong network of established sales channel partners.

Shana Tova from Noteya Innovations!

September 29, 2024Updates

🍎 🍯 Shana Tova from Noteya Innovations! 🍎 🍯

🎗️ We hope that Rosh Hashana and 5785 will be the start of a happy and sweet new year for everyone. 🎗️

!שנה טובה ומתוקה לכולם

Noteya welcomes Chan Phanmok as new partner

August 21, 2024Updates

We are thrilled to announce that Chan Phanmok has become a Partner in Noteya Innovations and has been promoted to the position of Director of Corporate Accounts.

New Role

Chan joined Noteya in 2018, starting as Post-Sales Support for the company’s major client accounts in Thailand, Vietnam and Laos. In 2022, Chan was promoted to the company’s lead International Project Management Officer, where she was responsible for coordinating the company’s project budgets, timelines and other essential activities. 

As a Partner in Noteya, Chan will play a key role in the corporate leadership and strategic direction of the company. In her new capacity as the Director of Corporate Accounts, she will manage the company’s major international client and partner accounts and be responsible for the business operations of client services and projects.

Strategic Importance

“We are tremendously pleased to welcome Chan as a new Partner in our firm,” stated Yair Lezer, Managing Partner at Noteya Innovations. “We are confident that Chan will continue to contribute to the success and growth of Noteya and will serve as a valuable and loyal Partner as she takes on a new senior managerial role in our business.”

“I am very proud to be part of the dedicated and loyal leadership team leading the ongoing growth of Noteya,” said Chan Phanmok, Partner and Director of Corporate Accounts at Noteya Innovations. “Working with Noteya’s trusted network of global partners and on the exciting technology projects that the company is managing has been a wonderful experience and I am looking forward to expanding my contribution to the success of the company.”

To read the full press release, click here.